Today was the top priority issue in our Support team. For there is a bank holiday today, some have been lucky enough to be able to take a vacation day that day. For this reason, I was now alone with Tarik, our would-be apprentices Sarah, Björn and our intern Anja. The rest, including the entire support had now leave. For this reason, today I met with Sarah all the collected tickets (e-mail). In addition, some actions are still waiting to be scheduled.
Accrued e-mails we have to and then nachbeantwortet. Among other requests are always regular, as the question of whether the items were already shipped. In addition, students regularly go certificates with us, as students and trainees from DocCheck Shop are supported with low rates. You will need to submit only a copy of your student-student ID card with us by email.
the order can be released for shipment after verification of data
order to facilitate us to answer the mail we are using Phrase Express. This is a program where you can always save these emergent texts and using keyboard shortcuts Symbol and can spend again. This is for example for the welcome and the footer very practical. But it is also ideal for other passages. Important when using such a program is that it fits the individual building blocks for the customer
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